Browser Extensions Chargeback evidence platform Browser Extensions

Turn Gmail, order, payment, and shipping records into processor-ready dispute packets

Built for ecommerce and subscription teams that need faster case assembly, clearer timelines, structured approvals, and a practical rollout path from day one.

Processor-ready templatesSigned exports and audit trailWorkspace-admin deploymentImplementation playbook includedAnnual team plans availableproduct fit Minutesto assemble a dispute packetMulti-systemrecords in one case timelineRole-basedteam review and access control

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Product details

What it does

Gmail Evidence Exporter helps ecommerce merchants, subscription brands, marketplaces, agencies, and high-ticket sellers turn scattered customer records into organized dispute case files. Build chronological evidence packets by combining Gmail threads with attachments, payment records, order history, invoices, fulfillment updates, delivery confirmations, support tickets, and project approval records. Teams can launch with implementation playbooks, vertical-specific onboarding templates, assignment workflows, manager approvals, redaction controls, signed exports, and audit logs to prepare clearer chargeback responses, refund dispute files, and transaction review records at scale.

CategoryBrowser Extensions

Pricing modelAnnual and monthly team plans with included seats, case capacity, archive retention, implementation support, and advanced audit controls

Best forEcommerce merchants, subscription businesses, marketplaces, agencies, and high-ticket sellers managing recurring chargebacks and refund disputes.

Feature set

Key product features

Export Gmail threads into chronological, processor-ready evidence packets

Automatically combine attachments, timestamps, participants, subject history, and original message metadata

Pull supporting records from payment systems, ecommerce platforms, fulfillment tools, support desks, and service-delivery workflows into one normalized case timeline

Use templates for chargebacks, subscription disputes, refund denials, high-ticket transaction reviews, service delivery disagreements, and quote-to-contract or change-order proof

Apply redactions, exhibit naming, cover summaries, section labels, and legal or compliance review notes

Track immutable export logs, redaction history, user activity, signed PDFs, and case-level chain of custody

Assign case owners, route approvals, add private notes, and give managers visibility across dispute queues

Launch faster with implementation checklists, onboarding templates, sample workflows, and admin configuration guides

Support Workspace-admin installation, secure web app access, SSO, role-based permissions, and API ingestion for larger teams

Narrow to the highest-value buyer segment

Strengthen trust, auditability, and records

Add team policy and export controls

Use cases

Where it helps

Prepare complete bank and payment processor dispute packets

Respond to ecommerce chargebacks with customer emails, payment records, order timelines, and fulfillment proof in one file

Defend subscription billing disputes with renewal notices, policy acknowledgements, usage history, and support conversations

Document high-ticket service and agency engagements with approvals, statements of work, change orders, invoices, and delivery milestones

Standardize recurring dispute workflows across support, finance, operations, and account management teams

Launch a dispute-response process quickly with ready-made templates, admin setup steps, and manager review workflows

Built for high-volume dispute teams

A complete workflow from inbox to submitted evidence

Move beyond manual copy-paste and scattered screenshots. Collect records from the systems your team already uses, organize them into a structured case timeline, review internally, and export a polished packet ready for submission.

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Gmail Evidence Exporter interface preview

Capture the full customer record Bring together Gmail threads, attachments, order details, payment records, invoices, shipping updates, delivery confirmations, and support tickets in one case.

Normalize evidence into a case timeline Keep source metadata attached to each record so reviewers can see what happened, when it happened, and where each piece of evidence came from.

Export with confidence Generate sectioned PDFs with signed exports, verification details, audit history, and consistent exhibit naming for cleaner submission and review.

Best fit verticals

Purpose-built for merchants and sellers facing recurring disputes

Gmail Evidence Exporter is designed for teams where dispute response is an operational workflow, not a one-off task. The product focuses on the records and handoffs that matter most in ecommerce and recurring billing environments.

Ecommerce merchants Respond to chargebacks with customer communication, order activity, policy acknowledgements, invoices, and shipping proof gathered into one clear packet.

Subscription businesses Document renewals, cancellation history, billing notices, login or usage records, and support conversations for recurring payment disputes.

Agencies and high-ticket sellers Show approvals, scope changes, delivery milestones, invoices, and communication history for larger transaction and service-related disputes.

Integrations and automation

Bring evidence in from the systems that already run your business

Reduce manual attachment work by pulling records from the tools your team uses for payments, orders, fulfillment, and support. Keep each source linked back to the case for a cleaner, more traceable record.

Payments and billing Connect payment processor and billing records so transaction details, invoices, and payment events are included alongside customer communications.

Commerce and fulfillment Add order history, shipment milestones, delivery confirmations, and fulfillment evidence to strengthen transaction timelines.

Support and internal systems Include help desk conversations, internal notes, API-ingested records, and service-delivery proof to create a complete dispute file without rebuilding cases manually.

Trust and control

Built for auditability, retention, and team accountability

When evidence quality matters, your process matters too. Preserve source context, control access, and keep a reliable record of how every packet was assembled and reviewed.

Immutable audit history Track exports, redactions, review steps, and user actions with a consistent case-level audit trail your team can rely on.

Signed exports and verification Add signed PDFs and hash-based verification to support document integrity and long-term record confidence.

Retention and permissions Set archive retention windows, manage role-based access, and keep sensitive customer evidence available only to the right reviewers.

Platform companion

More than a browser extension for growing teams

Use the extension for fast Gmail capture, then manage cases in a secure web app with admin controls built for larger operations.

Workspace-admin install Roll out the extension across teams with a more controlled deployment approach for Google Workspace environments.

Secure web app workspace Review, organize, assign, and archive cases in a central workspace with team permissions, approval steps, and shared notes.

SSO and API ingestion Support enterprise-friendly access and import records from internal tools to make dispute prep part of your everyday operations workflow.

Implementation and onboarding

Launch with a clear rollout plan instead of starting from scratch

Give operations, finance, and support teams a concrete path to go live. Use ready-made launch assets to configure the product, align reviewers, and standardize how evidence packets are prepared across the business.

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Implementation playbook Follow setup steps for admin deployment, case structure, data-source connections, retention settings, and reviewer workflows so your team can get operational quickly.

Onboarding template library Start with templates built for ecommerce merchants, subscription brands, marketplaces, and agencies, including sample packet structures, task lists, reviewer prompts, and submission checklists.

Success milestones Track progress from first case setup to team adoption with launch checkpoints that help you move from pilot use to a repeatable dispute-response process.

Team ownership

Keep every dispute moving with assignments, approvals, and manager visibility

Dispute work often spans support, finance, operations, and account teams. Assign clear ownership, route reviews, and make sure managers can see what is waiting, what is complete, and what still needs evidence.

Case assignment Assign each case to an owner so accountability is clear and reviewers know exactly who is responsible for packet completion.

Approvals and private notes Route sensitive cases through internal approvals and add private review notes without mixing internal discussions into customer-facing evidence.

Manager dashboards Give leads and managers visibility into case queues, review stages, export activity, and team workload across recurring dispute volumes.

Operational value

Make the case for faster dispute prep with measurable workflow savings

Show teams what changes when evidence is standardized. Instead of rebuilding packets manually, centralize collection, reduce avoidable omissions, and help reviewers finish stronger submissions with less back-and-forth.

Fewer manual handoffs Cut down on screenshot collection, email forwarding, and duplicate attachment work by assembling evidence from connected systems in one timeline.

More consistent packets Use templates, reviewer steps, and naming standards to deliver cleaner packets across every case, even when multiple teams are involved.

Stronger planning conversations Use built-in savings examples and rollout guidance to estimate time recovered per case, staffing impact, and workflow improvements for your team.

Pricing

Commercial packaging

Editable pricing cards exported directly in the product catalog JSON.

Starter

$99/mo

For smaller ecommerce teams that need a faster way to prepare recurring dispute packets.

Up to 30 case exports per month
2 review seats included
Gmail thread and attachment export
Chargeback and refund response templates
30-day case storage

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Recommended

Team

$299/mo

For merchants and subscription teams standardizing dispute workflows across support, finance, and operations.

Up to 200 case exports per month
8 review seats included
Payment, order, fulfillment, invoice, and support record attachments
Signed exports, audit history, and chain-of-custody tracking
180-day archive retention

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Business

Custom

For high-volume teams that need admin rollout, deeper integrations, long-term archives, and advanced access controls.

Annual team contracts with custom case capacity
SSO, role permissions, and secure web app workspace
API ingestion and integration planning for internal systems
Long-term archive retention and compliance-ready review notes
Template customization for processor and workflow requirements

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Annual Operations

Custom/yr

For teams that want a complete rollout package with implementation guidance, onboarding assets, manager controls, and predictable dispute operations at scale.

Included implementation playbook and launch checklist
Onboarding template library for ecommerce and subscription workflows
Case assignment, approvals, private notes, and manager visibility
Expanded archive retention and higher included case capacity
Annual packaging with seats designed for cross-functional review teams

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FAQ

Buyer questions

What kinds of disputes is Gmail Evidence Exporter built for?

The product is built for chargebacks, subscription billing disputes, refund challenges, high-ticket transaction reviews, and service delivery disagreements where teams need a complete and chronological record.

Can we include more than Gmail messages in each packet?

Yes. You can combine Gmail threads with attachments, payment details, order history, invoices, fulfillment records, delivery confirmations, support tickets, project approvals, change orders, and API-ingested records from internal systems.

Does the product support ecommerce and subscription workflows specifically?

Yes. The product is especially useful for ecommerce merchants, subscription brands, marketplaces, and high-ticket sellers that need repeatable dispute workflows with stronger evidence consistency.

How does the product support trust and auditability?

Exports can include preserved source metadata, signed PDFs, hash-based verification, redaction history, user activity logs, and case-level audit records so teams can track how each packet was assembled.

Can larger teams deploy and manage it centrally?

Yes. The product supports Workspace-admin deployment, a secure web app companion, role-based permissions, SSO, archive retention controls, assignment workflows, approvals, and API ingestion for more operational use.

Do you offer plans for teams that need long-term archives and higher case volume?

Yes. Team, Business, and annual operations plans can include higher case limits, included seats, longer archive retention, and workflow customization for organizations handling disputes at scale.

How quickly can a team get started?

Most teams begin with the implementation playbook, connect their core systems, choose a template library starting point, and run a pilot workflow before rolling the process out across support, finance, and operations.

Can we estimate time savings before rollout?

Yes. During onboarding, teams can map current dispute-prep steps, compare manual work against connected workflows, and use savings examples to estimate time recovered per case and across monthly dispute volume.

Next step

See how your team can standardize dispute evidence from day one

Talk through your current dispute workflow, integrations, rollout plan, and team structure to see how Gmail Evidence Exporter can fit your operations.

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